I have a problem with
contacting or receiving mail from PDF-XChange
You may encounter difficulties contacting PDF-XChange sales/customer support via email. Alternatively, you may find you are not receiving email communication about website features, such as log-in attempts/2FA (two-factor-authentication), password recovery, account registration, or purchase confirmation emails.
Please ensure that you check your spam/junk folders for these emails before trying anything else, as some mail systems flag these emails as junk, which prevents them from going to your inbox. If you work for a company with a mail server, please also contact your IT/mail administrator, because in some rare cases emails can be quarantined before you see them. White-listing the "@PDF-XChange.com" domain will help avoid these issues. Finally, if you still do not receive any emails after trying the solutions detailed above, it is possible that your mail server is preventing all communication to/from PDF-XChange, and your IT/mail administrator may be able to find a solution to that issue.
If you have tried the options detailed above and still cannot reach us, then please try contacting us through either the End-User Forums, or the Live Chat feature available during office hours in the lower-right corner on many pages of our website, such as the product page for PDF-XChange Editor. If you are contacting us through the End-User Forums, then please do not include any personal information or account details. The PDF-XChange administrators can view the email address registered to your account on the forum, so it is not necessary for you to share this information publicly.