... r log.CauseProcess monitor logs assist us in understanding and resolving user issues. We may request them in cases where we can't resolve issues using the normal procedures.ResolutionYou will need to use the Microsoft Process Monitor tool i ...
... greed to a set of terms and conditions.CausePDF content is available without conditional access, which is not desirable as content needs to be hidden until users agree to specific terms and conditions. ResolutionYou can use a 'click-wrap' t ...
... d meeting established accessibility standards. These standards are specified in the ISO-standardized subset of PDF targeted at accessibility, PDF/UA, which was first published in 2012. Accessibility is intended to enable all people to view, ...
... message that warns of potential viruses in our products. Note that this issue occurs when using the latest release of Windows and MS Defender.CauseCertain heuristics in an older version of a Windows Defender definitions file were falsely d ...
... the European Single Market. It was established in EU regulation 910/2014 of 23 July 2014 on electronic identification and repeals 1999/93/EC from 13 December 1999. eIDAS entered into force on 7 September 2014, and came into effect in July ...
... dressed from our end. Resolution Some users have found that the following workaround has worked for them. If this solution does not help, please Contact us, so that we can investigate the issue and advise on another course of action. 1. Aft ...
... tab and then click Timestamp:The TimeStamp Server dialog box will open:2. Enter the URL of the timestamp server in the Server URL box, and specify the authentication options as desired.3. Click the dropdown menu, then click Save Current Se ...
... CauseMS Outlook's handling for resizing the application window on certain monitor sizes causes this issue.ResolutionThere are two ways to resolve this issue:Solution 1: Change the Settings in OutlookThis solution is the easier one to implem ...
... is be done? Resolution You will first need to launch the PDF XChange Updater, this can be done through most PDF XChange applications by clicking help > check for updates: Or by opening the start menu and searching for Tracker Update: Once t ...
... en that a user has manually removed the extension from Google Chrome.ResolutionThe best way to resolve this issue is simply to reinstall the PDF-XChange Chrome Extension, which is available here. ...
... rm fields displayed are empty, or show different values from those that are meant to be there.CauseThe most likely cause of this issue is that the document is a static XFA form. These forms are a special type of form that contain two sets o ...
... ues are interchanged. For example, if a value of 50 is saved as the top value and a value of 700 is saved for the bottom value, then PXC_GetPageBox subsequently reads the values as 700 for the top value and 50 for the bottom value. Answer T ...
... Cause In windows Vista, smart screen had not been implemented by Microsoft. In windows 7 and 8, smart screen will ask you if you would like to run the installer. Resolution If experiencing this problem, simply right click the installer, go ...
... e. The settings that you use for features are remembered automatically in many cases, but there are also a range of features that include the functionality to save settings to a template that you can use again subsequently. It's possible to ...
... lue is applied from the bottom of the page. For example: If the value is 0 -> then the image is not visible - its top is at the bottom of the page. If the value is 150 -> then the top part of the image is visible at the bottom of the page, ...
... rors are often caused by permissions issues with the Windows Temp folder, which is located by default at C:\Windows\Temp.Other issues can also cause these errors, including viruses/malware, registry issues, a corrupt Windows installer, or i ...
... ? Please note that a developer asked this question in the PDF XChange forum. Their software contained a feature that only worked with specific versions of our software. They wanted to be able to return the current version of the software to ...
... sed for the user interface language. When I download a language pack and add it to the software folder, I encounter an issue and the language is not available to use.CauseThe most likely cause of this issue is that the user has not converte ...
... Change product - it works in the current versions of Microsoft Windows, but I want to use it in conjunction with an older version of Windows that Microsoft no longer supports. Answer: Customer service is a major priroity for PDF XChange - w ...
... e Chrome extension is uninstalled via the Chrome user interface, it's no longer installed by the PDF-XChange installers or updated on each startup. In other words, the external extension is blocklisted.ResolutionIf you want to remove the bl ...
You can contact us by phone, email or our social media accounts — we are here to assist you.