Error has occurred!
- KB564
- Jun 20, 2024 03:39 PM
I have a problem with previews not being displayed in Windows Explorer
This issue is usually related to a deregistration of our shell extensions. Re-registering the shell extensions should resolve it, as detailed here.
If the steps detailed in that article do not resolve the issue, then it's possible that Windows, or some other third-party application, has blocked the enabling of our shell extensions.
Registry Manipulation
If re-registering the shell extensions is ineffective, then please try the following:
1. Ensure all instances of our software, as well as your file browsers, are closed.
2. Open the windows start menu, and type "Regedit.exe", then press enter to launch the application.
3. Enter the following text in the address bar:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked
4. Select the "blocked" key, then right-click it and click “Delete”, as detailed in the image above.
5. Restart your PC, then re-register the shell extensions, as detailed here.
More Like This
- KB#456: How Do I Customize toolbars in PDF-XChange Editor?
- KB#282: Why won't the "Email Document" feature work in conjunction with Microsoft Outlook?
- KB#338: What are the MSI installation switch options for the PDF-XChange family of products?
- KB#447: How do I determine what version I should install/how can I retrieve my serial key?
- KB#139: How do I set the default style of annotations in PDF-XChange?