Error has occurred!
- KB504
- Oct 11, 2023 10:01 AM
I have a problem with scanned documents displaying a warning message...
Symptoms
I'm getting a red banner after scanning documents to PDF, using my HP scanner and accompanying software:
**Note: Exact error may differ slightly, depending on the damage.
Cause
This is because HP's software does not adhere to the ISO PDF Specification. See here for further details:
Resolution
As the issue is with HP's software, not our own, we cannot advise on a resolution using their software. We strongly recommend that you contact HP and reference the forum topic above.
In the meantime, you can use the scanning capabilities of PDF-Tools or the PDF-XChange Editor, to scan to PDF:
https://www.pdf-xchange.com/product/pdf-tools
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