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  • KB504
  • Oct 11, 2023 10:01 AM

I have a problem with scanned documents displaying a warning message...

Symptoms

I'm getting a red banner after scanning documents to PDF, using my HP scanner and accompanying software:

**Note: Exact error may differ slightly, depending on the damage.

Cause

 This is because HP's software does not adhere to the ISO PDF Specification. See here for further details:

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-s-Scan-Software-Not-Adhering-to-ISO-PDF-Standard/m-p/5720009

Resolution

 As the issue is with HP's software, not our own, we cannot advise on a resolution using their software. We strongly recommend that you contact HP and reference the forum topic above.

In the meantime, you can use the scanning capabilities of PDF-Tools or the PDF-XChange Editor, to scan to PDF:

https://www.pdf-xchange.com/product/pdf-tools

https://www.pdf-xchange.com/product/pdf-xchange-editor

Scanning in the Editor

Scanning in PDF-Tools

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