Testimonials

I just downloaded one of your products - the PDF-XChange Viewer and I'm rushing to write you, because I'm truly amazed! Yes! Finally, I found what I've been looking for! The excellent tool for me! I use PDF files extensively and speed is crucial to my work!

The software is so intuitive and light! Huge difference in the performance comparing it to Adobe's Reader! The CPU usage is much lower and the application does not slow down when scrolling with middle button between the pages like the Adobe! Officially my new PDF viewer!

And thank you for being so generous and letting me use this software for free! This is a good way to earn my respect, so if I need more advanced applications I will come to you!
Thank you for the great software!

Wish you luck!
Todor Tashev

You guys are the best!! Even though this software is free, you guys always reply within a reasonable time. And the answers are always clear, and to the point.

Thank you for your excellent support.

Claudio

The ability to load and COMBINE a bunch of PDFs into a single PDF all in one shot ----- sure beats adding one at a time and THEN following that the "story board" ability to reorder the pages (a sort feature would be nice). I have a 60+ page document to build and assemble for our church - these features sure helped. Its the first time I noticed the COMBINE feature - lucky happenstance!! Its the unique features such as this that distinguish this particular program.

Thanks Ted

Well, you asked me to let you know how the rollout went - incredibly well is the reply!

You guys have the honour of being the first software company to ever have users phoning me up to say how much better and faster the new program is. In thirteen years of working in IT, I don't think I've ever seen this kind of response to a product.

We have had a few teething problems, but they were all with specific PDF files in the first couple of days, and I've not heard a single complaint since then.

I've raised all the issues with docu-track already, but the short list of problems we've found is:

doesn't handle 3D
fair enough really, we can wait for this
slow with some (complex) drawings
it's faster than Acrobat though, and docu-track have ideas to fix this already!
some illegible printouts
This was just for one specific PDF, and printing in image mode is a valid workaround.
looses text formatting when editing PDF's created in Nitro
Hopefully this will be fixed in a later version, but Acrobat couldn't even edit PDF's, so I'm not going to complain about this .
I understand that all of these are in active development - and I guess this is what you get for rolling out a beta

So in Summary:

We rolled out a beta version of PDF XChange
Within a few hours users were commenting on how good it was
We had no major problems during the rollout
And have had zero complaints in the last 10 days
It's noticeably faster than Adobe Acrobat
The MSI rolls out really easily
It's not likely to be as vulnerable to the usual PDF viruses

There's no way we're going back to Adobe now. PDF XChange is going to be our default viewer for the foreseeable future, and we'll definitely be looking at docu-track's other products for generating PDF's too.

I am a free version user and had an unusual problem with my PDF X-Change Viewer, my print dialog screen was larger than my laptop screen itself making it difficult to manipulate to change paper size, etc. As a shot in the dark, I wrote in about the issue looking for a solution. As a freeware user, I really didn't expect much - maybe a referral to a faq or forum. To my surprise and delight, I was engaged by a human being (Patrick), who worked to resolve the problem very quickly. I haven't ever gotten this level of customer service from a freeware provider, and only rarely this level of customer service from anyone I pay for services (i.e., cable, utilities, hardware, etc.) Thanks Patrick and Tracker Software for your assistance.