Are You Experiencing Issues with Version 11?

We regret to inform users that some issues have been identified with the new version 11 of our software products, including:

• Windows not recognizing the application as the default PDF handler.

• Printers not functioning correctly after the update.

• Issues with the new file explorer, including missing locations, or loss of access to shared network drives and cloud services.

• License keys not transferring correctly following our migration from ..\Tracker Software\.. file paths to ..\PDF-XChange\.. file paths. Reapplying the license key should resolve these instances.

• Issues related to changes that were made to default registry/folder names (see below for further information).

While these were primarily a collection of smaller issues rather than a single critical defect, the decision was made to make the V11 installers temporarility unavailable as a precautionary measure. Users who have experienced any of these issues should completely uninstall the software using the Windows Control Panel, restart their devices, and reinstall V10.8.5 to use until the issues in V11 are fully resolved. V10.8.5 is available to all users with maintenance that covers V11. You can access the installers to that version via your account page, which is available here. However, if you have not been experiencing any issues with V11, then there is no need to roll back to an earlier version of the software.

A PDF file detailing all file path/registry/folder name changes that occurred when moving from V10 to V11 is available here.

We are continually striving to optimize the checks and procedures that we carry out when we prepare and release new builds. We sincerely apologize for any issues that users experienced during this transition between major versions. Please rest assured that we are working on resolving them, and also on optimizing your experience with similar transitions in the future.

Thank you for your patience while we resolve these issues.

- The PDF-XChange Team