04 May 2021

Tuesday, May 4th Payment Processor Share-It Experiencing Intermittent Payment Failures

Date:Tuesday May 4, 2021
Time: 4:00 PM PST

Our credit/debit card payment processors Share-It/MyCommerce have become aware of intermittent DNS inconsistencies throughout their system, which originated with their cloud provider.

This could be affecting their commerce operations and most commonly has manifested itself as a payment failure.

They are actively working to resolve the issue and will update us as soon as we they more details.

Though they will continue to take orders, there may be temporary delays or unexpected payment completion failures.

We do offer an alternative for VISA and Mastercard payments that are processed via PayPal servers (no account required) during that time or for orders over $/€250.00 we also offer offline payment by credit card as well.

All available options are displayed in the online store shopping cart.

We appreciate your business and thank you for your patience.

PDF-XChange Co/Tracker Software Products Team


Back to all News, Press & Events

Need more information? Get in touch.

You can contact us by phone, email or our social media accounts — we are here to assist you.