13 Dec 2018

News Update: Upcoming changes for PDF-XChange products in 2019 and more

NEWS UPDATE: Upcoming changes to PDF-XChange products in 2019 and other developments

To all users and resellers of PDF-XChange products,

As the holiday season approaches and 2018 comes to a close, we at Tracker Software Products would like to keep our users and resellers informed of new developments pertaining to the highly anticipated release of V8 of our product line in the Spring of 2019 and some planned changes and improvements to our website during this time.

PDF-XChange V8 will no longer support Windows XP or Windows Vista operating systems

With the release of V8 of PDF-XChange products, there will no longer be support for Windows XP or Windows Vista operating systems. This will not affect XP and Vista users continuing using PDF-XChange products V7 or earlier.

Microsoft ended support for Windows XP as of April 8, 2014 and Windows Vista as of April 11, 2017. This meant that end users will not receive any further updates, fixes or patches for the Windows XP or Windows Vista product lines. It also represents a problem to software application developers such as Tracker Software Products. This is because the Microsoft development tools required to compile our applications to operate in Windows XP and Vista have been removed, no longer allowing our products to function in Windows XP/Vista environments. As well support for some related services, for example, remote file systems such as Dropbox, OneDrive, Google Drive and the like, require communication notifications systems using embedded browsers that are not available in Windows XP and Vista. As more and more users and organizations depend on remote file systems, it is important to upgrade to later versions of Windows in order for these services to work.

Unfortunately, this process is beyond our control. And with the planned release of Version 8 of our PDF-XChange product line in the spring of 2019 we have been forced to drop support for both Windows XP and Vista as of its release.

It will become necessary for users to migrate to later versions of the Windows operating system in order to ensure access to the latest releases of our product as of the release of Version 8.

Digital River/MyCommerce, retires SWREG platform and our planned migration to latest DR/MyCommerce Share-It platform

One of our main payment processors for online credit cards payments over the past 20 years, Digital River/MyCommerce is retiring their SWREG platform as of Dec 31, 2018. As such we are currently in the process of migrating to their latest platform, Share-It, released on a new technology framework incorporating improvements in both security and usability for both us and our customers.

We wanted to assure our customers and resellers that while over the next month you will notice a new interface in the checkout when selecting payment method: Online via Credit card with the switch over to the Share-It platform and begin receiving receipt emails and communications from Share-It rather than the expected SWREG communications you have received thus far, that Share-It is a trusted Digital River/MyCommerce platform as SWREG was and we look forward to the migration to the new platform.

Have a great holiday season,

Tracker Software Products

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